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What makes your products so unique?
If I don't have paypal, can I still order?
What if I ordered something that is out of stock?
What is your cancellation policy?
Do you ship outside of the U.S.?
When will my order arrive?
Where can I find shipping information?
Do you combine shipping for an order with multiple items?
What is your privacy policy?


What makes your products so unique?
Some of our products are exclusives and not sold in stores. We feature the Classic Wildlife Collection and the Maiku Collection plus many special lines developed and produced exclusively for our customers.

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If I don't have paypal, can I still order?
YES! We accept Money Orders, and Cashiers Checks. We will also accept personal checks. We need to wait for your check to clear with the bank before shipping your order.

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What if I ordered something that is out of stock?
In the event that the customer response is greater than we anticipate, you will receive e-mail notifying you of the item being out-of-stock, as well as the estimated arrival date if available. We will refund the charge for the item backordered OR we will issue a store credit for your next order. We do not back-order any items. We try to update our site as soon as we know an item is out of stock.

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What is your cancellation policy?
If you need to cancel an order, it must be done within 24 hours of placing the order. Any order cancelled after shipping occurs will be credited back minus the original and return shipping costs, plus a restocking fee of 15%. This policy requires that all packages be returned to us, unopened, and in good condition.

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Do you ship outside of the U.S.?
At this time, we do not ship outside of the United States. Please accept our apologies for this inconvenience.

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When will my order arrive?
NOTE: UPS Deliveries are Monday thru Friday Only - Holidays are excluded Delivery Estimate: West Coast - (3-5 Business Days) Midwest - (5-7 Business Days) East Coast - (7-10 Business Days

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Where can I find shipping information?
Our shipping information is based on our suppliers standards. UPS Ground - Recommended Delivery Estimate: West Coast - (3-5 Business Days) Midwest - (5-7 Business Days) East Coast - (7-10 Business Days) Method Amount Shipping Fee UPS Order UNDER $50 $6.95 UPS Order OVER $50 15% of Order's Total * Orders UNDER $50 pays $6.95 flat rate shipping regardless of how many items are ordered, how many boxes are sent or the weight of the order as long as it is sent to an address in the Continental US. * Orders OVER $50 pays 15% of the order's total regardless of how many items are ordered, how many boxes are sent or the weight of the order as long as it is sent to an address in the Continental US. Example: $100 order pays only $15 for Shipping via UPS regardless of the weight of the order or how many boxes are sent. ALL orders are shipped UPS Insured. Select UPS for orders shipped within the Continental US only. The above fees are based on shipments to one address and include dropshipped orders. All orders are shipped from our California warehouse. The East coast will receive the order in 5-10 business days. The closer you are to California the faster the order will arrive. DHL ( 2 - 4 Business Days) - Used only for RUSH Orders. Method Amount Shipping Fee DHL Rush Order Order UNDER $25 $20.00 DHL Rush Order Order OVER $25 50% of Order's Total Use this DHL (RUSH) selection for orders shipped to: * Alaska * Hawaii * Guam * Puerto Rico * U.S. Virgin Islands * APO/FPO military boxes

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Do you combine shipping for an order with multiple items?
YES!If you purchase more than one item, I will do my best to combine shipping. Complete checkout but do not pay yet. When I have received your order I will send you an invoice with the combined shipping cost. I always do my best to keep shipping as low as possible.

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What is your privacy policy?
We take your privacy very seriously...any personally identifiable information you share with A1A Gifts will be used only for the purposes of your transaction. We will never sell, give, or rent our customers name, e-mail address, credit card numbers, mailing address, purchasing history or any other personally identifiable fact we learn about you to a third party. Privacy Policy Information Collection and Use * SpecialSomething.ecrater.com collects personal information from when you only when you order merchandise. We ask for your name and address for shipping purposes and your phone number and email address as contact information in case of any problems that we may encounter fulfilling your order. In addition, we may use this information to contact you about specials and new products. * specialsomething.ecrater.com does not collect credit card information. Your credit card information is collected by PayPal along with other personally identifiable information for verification of your account and for retrieving funds for your purchase. You can view PayPal's policies at www.paypal.com. Information Sharing and Disclosure * SpecialSomething.ecrater.com will not sell or rent your personally identifiable information to anyone. * Under no circumstances will SpecialSomething.ecrater.com divulge, share, or sell customer information. Security * For your order, SpecialSomething.ecrater.com has contracted PayPal Payment Services which uses industry-standard SSL-encryption to protect data transmissions. Your online transactions are safe! * All transactions are completed on our secure server. In secure mode, your computer and our server begin communicating, sending data back and forth in an encrypted format. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. Changes to this Privacy Policy * SpecialSomething.ecater.com may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages. Questions or Suggestions * If you have questions or suggestions please contact specialsomething@live.com .

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Last Updated: 11 Mar 2008 14:02:11 PDT home  |  about  |  terms  |  contact
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